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Privacy Policy

1. Introduction


Welcome to Tammana Special School. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase handcrafted products, make donations, or interact with our online store.

By using our website or purchasing from our store, you consent to the practices described in this policy.


2. Information We Collect


We collect personal information necessary to fulfill your orders, process contributions, and improve your user experience.


A. Information You Provide Directly


  • Contact & Identification Data: Full name, email address, phone number, and delivery address.

  • Transactional Data: Order details, purchase history, and delivery instructions.

  • Payment Details: Billing address and payment confirmation. (Note: We do not store full credit/debit card details, CVVs, or UPI PINs. All payments are processed through secure, PCI-DSS compliant payment gateways like Razorpay/Paytm/Stripe).


B. Information Collected Automatically


  • Device & Usage Data: IP address, browser type, operating system, pages viewed, and access times.

  • Cookies: Small data files stored on your browser to keep track of your shopping cart, user preferences, and analytics.


3. Protection of Special Category & Student Data


Tammana Special School operates dedicated programs for students with special needs. We enforce strict data boundaries on our website:

  • No Direct Data Collection of Minors: Our e-commerce store is intended for adult users (parents, guardians, supporters, and patrons). We do not intentionally collect personal data from children under 18 online.

  • Student Media & Artifacts: Any student artwork, products, or photography featured on the store are displayed solely with prior explicit written consent from the student’s parent or legal guardian.


4. How We Use Your Information


We use your data only for clear, specific, and lawful purposes:

PurposeCategory of DataLegal Basis
Order Processing & ShippingName, phone number, shipping addressFulfillment of Contract
Payment Verification & InvoicingBilling address, transaction ID, emailContract & Legal Compliance
Donation Receipts (e.g., 80G)Name, email, PAN details, addressStatutory / Legal Obligation
Customer SupportEmail, phone number, order historyService Fulfillment
Store Newsletters & UpdatesEmail addressExplicit Consent (Opt-in)


5. Sharing & Disclosure of Information


We never sell or rent your personal information to third parties or marketing aggregators. We share data only with trusted service providers necessary to operate the e-commerce store:

  1. Logistics & Delivery Partners: (e.g., Blue Dart, India Post, Delhivery) to deliver your orders.

  2. Payment Processors: Certified payment gateways to process secure transactions.

  3. IT & Hosting Providers: Secure server infrastructure and website hosting platforms.

  4. Legal Compliance: Authorities or government bodies when required by applicable laws or court orders.


6. Data Retention & Deletion


We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order & Transaction Data: Retained for up to 7 years to comply with statutory accounting and tax regulations.

  • Account & Support Data: Retained as long as your account remains active, or until you request account deletion.

  • Marketing Consent: Retained until you click "Unsubscribe" or request removal.


7. Your Data Rights


Under applicable data protection laws (including the DPDP Act 2023), you have the right to:

  • Access: Request a summary of the personal data we hold about you.

  • Correction: Ask us to update or correct inaccurate/incomplete information.

  • Erasure: Request deletion of your personal data (where retention is not legally mandated).

  • Withdraw Consent: Revoke consent for newsletter updates or optional data processing at any time.


8. Data Security Measures


We implement standard technical and organizational security measures—including SSL encryption for web traffic, access controls, and secure payment processing—to safeguard your data against loss, misuse, or unauthorized access.


9. Grievance Redressal & Contact Us


If you have questions, concerns, or wish to exercise any of your privacy rights, please contact our designated Data Grievance Officer:

  • Organization: Tammana Special School

  • Attn / Grievance Officer: 

  • Email Address: 

  • Phone Number: 

  • Postal Address: